Challenge
South Sudan’s online export licensing system failed during peak processing hours, halting all digital submissions for 72 hours. The Dubai refinery required shipment within 12 days; competitors could not proceed without digital approval.
Solution
We coordinated with the Ministry of Mining in Juba to submit physical forms with wet-ink stamps, verified operator licenses on-site, and provided handwritten weigh logs signed by both parties. Customs accepted the manual file; cargo cleared Port Sudan within 48 hours of approval.

